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Consumer Rights

Rules for businesses that offer iDEAL | Wero, to keep the sales environment fair and transparent for consumers.

If your organisation offers iDEAL | Wero as a payment method, you need to comply with Dutch and European rules around consumer protection. Non-compliance can result in iDEAL | Wero being withdrawn as a payment option.

  • Be clear and complete about prices, product features, and company details before and after a purchase.
  • Follow guidance from the Authority for Consumers & Markets (ACM) on online sales and advertising.
  • Consumer protection rules stem from EU directives on unfair commercial practices and distance-selling contracts, applied consistently across Europe.

For the full legal detail, consult your own legal counsel or the ACM’s guidance directly — this page is a summary, not legal advice.