Consumers
Warning: fake e-mails using the iDEAL name
Phishing e-mails and text messages are currently in circulation that appear to come from iDEAL or iDEAL | Wero. These messages are not genuine and are intended to mislead consumers into handing over bank details.
How to recognise phishing
- iDEAL | Wero never asks you to confirm, unlock, or "verify" a payment by e-mail or text message.
- iDEAL | Wero never asks for your card number, PIN, or full banking password.
- Be suspicious of urgent language — "act within 24 hours" or "your account will be blocked" is a common pressure tactic.
- Check the sender address carefully — fraudsters often use a domain that only looks similar to a genuine one.
- When in doubt, don't click any links. Open your bank's app directly instead.
Check whether an e-mail is genuinely from iDEAL
Before you click anything in a message claiming to be from iDEAL | Wero:
- Never enter your bank login details on a page you reached via a link in an e-mail or text message.
- Go directly to your own bank's app or official website instead of following a link.
- If you're not sure, contact your bank directly using the phone number or app you already know and trust — not a number from the suspicious message.
- Report the message to your bank's fraud desk so they can warn other customers.
Still have questions?
See the FAQ overview for more, or read about how every payment stays secure.